FAQ
Got questions? We got answers.
FAQ
What does it mean that your courses are professionally approved?
Dietitian 360 courses are approved by CDR (Commission on Dietetic Registration) and accepted by CBDCE (Certification Board for Diabetes Care and Education).
What is the CDR activity type for Dietitian 360 courses?
According to CDR, a Dietitian 360 course is categorized as: 741: Enduring Activity. RDNs and NDTRs can satisfy ALL their continuing education requirements for registration renewal through Dietitian 360 courses/Enduring Activities.
When do courses expire?
Course expiry dates are listed on the course description page and our A to Z course page here.
Why offer an “exam only” option? Don’t I need the book to complete the exam?
Select the "exam only" option if you own or have access to the referenced book, which is necessary to successfully complete the continuing education exam. Opt-in order the book from Dietitian 360 by selecting "Exam & Kindle eBook" or "Exam & Book" from the Make It Mine area during checkout.
Can I share the exam with colleagues?
No. Exams are non-transferable and must be purchased by each user. Unauthorized exam submission is prohibited and will result in a voided certificate of completion and reported to the your professional board.
What are the exams like?
Use the reference publication to help you complete your exam. Submit your exam answers online for instant grading. After submitting your exam answers, you receive your score and answer key instantly. You also receive your certificate of completion via email (minimum score of 70%). If you do not earn the minimum score, resubmit your exam answers online. Unlimited and complimentary retakes. More here.
How will I receive my order?
Where's my exam? Within moments of completing your online order, you will receive an automated email containing download instructions. You have five downloads (in Adobe pdf format)--no problem if you need more download opportunities--just let us know. We suggest you save the exam to your device and print out the exam.
If you created an account when you placed your order, you can login and access your exam and orders here. If you didn't create an account (i.e., checked out as a guest), we'll email your exam. Click here.
Where's my Kindle eBook? Within 24 hours of placing your order with us, you'll receive a redemption code (via email) to read/access your Kindle eBook. Kindle eBooks are accessible only within the U.S. Requires an active amazon account and understanding how to access your Kindle eBook via the access link that you receive from us. Enjoy Kindle eBooks on any device with the free Kindle app for iPhone, iPad, Android phones and tablets, PC and Mac, and on Kindle e-readers and Fire tablets. More here.
Where's my book? Generally, these are delivered to you in 3 to 5 business days. Need a tracking number or estimated delivery date? Email us here.
How do I order a Kindle eBook through you?
If you selected the "Exam & Kindle eBook" option during checkout, you will receive a redemption code (via email) to read/access your Kindle eBook. Kindle eBooks are accessible only within the U.S. Requires an active amazon account and understanding how to access your Kindle eBook via the access link that you receive from us. Enjoy Kindle eBooks on any device with the free Kindle app for iPhone, iPad, Android phones and tablets, PC and Mac, and on Kindle e-readers and Fire tablets. More here.
I don't have a Kindle device. How do I read a Kindle eBook?
Enjoy Kindle eBooks on any device with the free Kindle app for iPhone, iPad, Android phones and tablets, PC and Mac, and on Kindle e-readers and Fire tablets. More here.
What are “Download on Demand” exams?
When you completed your order with us, you received an automated email that contained download on demand links for you to download your exam. Please check your inbox and spam box. Can't find the email? We're happy to send your exam. Email your name and title of the exam here.
Really? No tax or shipping fee?
Really. No sales tax or shipping fee. Unlike many other web sites that have special rules and lots of fine print, we offer free shipping on all orders (within the U.S. and territories), with no minimum order. International shipping addresses may be exempt.
How do I submit my exam and receive a certificate of completion?
Follow these instructions that are also located on the exam cover page (lower right section). Submit your exam answers online. Two ways.
1. Directly in your web browser. Launch the URL on the cover page of the exam.
2. Scan QR code on the cover page of the exam. Select ‘open browser’.
With either method, enter your email address (where your exam results and certificate of completion will be delivered).
A new window will open. Enter:
1. Your email address--where you would like to receive your statement of completion.
2. Create a password that allows you to save and resume your exam and locate your exam results and statement of completion.
I have a book that I would like to see adopted as a continuing education course. Will you consider it?
Absolutely! We always welcome course suggestions. When your recommendation is adopted, you'll receive your course FREE. Bring it on--we wanna know what you wanna know. Hint: We generally consider books that are within 5 years of their publication date. Email us here.
When I created my CDR Professional Development Portfolio, I listed one of your courses in my 5-year plan. Now I can't locate the course on your website.
To provide you with the most updated education, we routinely phase out obsolete/older courses. If you note a course that you integrate into your portfolio or feel that you wish to complete in the future, we suggest that you order it now. The expiry date for each course is listed on the product description page. Certificates of completion for a course must be earned prior to the expiry date. View more about expiry dates at our Terms & Conditions page here.
Do you accept purchase orders?
Yes. Learn about purchase orders here.
What about returns?
We believe in second chances. Within 30 days of receipt of shipment, you may return the hard copy book or continuing education exam or unredeemed Kindle eBooks. You are no longer entitled to earn continuing education from refunded/returned exam(s). If you complete a refunded/returned exam online and receive an automated certificate, your certificate of completion will be deemed invalid and reported to your professional board. Awkward. More here.
What about my privacy? Is your website secure?
We committed to your privacy and NEVER share or sell your information. We have partnered with authorize.net a leading payment gateway to accept payment information safely and securely. Our shopping cart has an SSL certificate and all payment information is encrypted for your ultimate security.
How does The General Data Protection Regulation (GDPR) affect my privacy with you?
The GDPR is a regulation on data protection and privacy for all individuals within the European Union. It is expected that the same or similar privacy policies will be adopted by U.S.-based businesses.
Per the Commission on Dietetic Registration (CDR), Dietitian 360 must retain all records pertaining its continuing education activities for 7 years. If citing GDPR, you request that proof of course completion will not appear in our records should CDR request it. To remove your information and data from our records, email us here.