Remarkable Service | 10 CPEU

SKU RDLD200101
$58.00
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Product Details
A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new "Scripts for Service Scenarios" throughout to help servers practice real-world scenarios.

Learning Objectives

  • Implement and train staff to achieve excellence in practice service/hard skills and hospitality/soft skills.
  • Provide the highest level of hospitality service, moving from acceptable to remarkable service.
Exam: 40 multiple choice questions. Downloadable. Unlimited retakes. View our "How It Works" video.
Kindle eBook: 76077 KB. ASIN: B00JDRQFB4. Accessible in the U.S. only.
Book: Paperback, 304 pp. Feb 2014. Edition 3. ISBN-13: 978-1118116876
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