Remarkable Service | 10 CPEU

SKU RDLD200101
In stock
Product Details
A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new "Scripts for Service Scenarios" throughout to help servers practice real-world scenarios.

Learning Objectives

  • Implement and train staff to achieve excellence in practice service/hard skills and hospitality/soft skills.
  • Provide the highest level of hospitality service, moving from acceptable to remarkable service.
More Info
  • Exam: 40 multiple choice questions. Downloadable. Unlimited retakes. View our "How It Works" video.
  • Kindle eBook: 76077 KB. ASIN: B00JDRQFB4. Accessible in the U.S. only. You must have an active amazon account. The email associated with your active amazon account, must be the same email used for this order. Kindle eBooks can be viewed on Androids, iPhones, iPads, PCs, Macs, etc. Enjoy Kindle eBooks on any device with the free Kindle app for iPhone, iPad, Android phones and tablets, PC and Mac, and on Kindle e-readers and Fire tablets. Learn more here.
  • Book: Paperback, 304 pp. Feb 2014. Edition 3. ISBN-13: 978-1118116876

Preview book on amazon here.

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